Building better tourism businesses

Visit Sunshine Coast (VSC) offers training and development workshops to help Sunshine Coast tourism businesses.

VSC in conjunction with Queensland Tourism Industry Council is supporting regional tourism to build industry capability and enable operators to drive tourism demand, boosting local attractions and the businesses that depend on them.

The information sessions and workshops are open to members and non-members and are specifically tailored for tourism businesses to further capitalise on the tourism boom the Sunshine Coast region has been experiencing.

VSC CEO Simon Latchford said the program identifies key industry capability needs and provides relevant programs under the areas of quality service, export ready development and digital capability.

“Building on the successful programs held in previous years, we have created a new range of more targeted and relevant topics that will benefit our tourism operators to compete in this day and age. A selection of programs has been released now with more to be announced in early 2018.

“For example, we know there will be disruption to visitors travelling by road with the Bruce Highway upgrades over the coming years. Therefore, we have partnered with the Department of Transport and Main Roads to provide a free information session to update our operators to better understand and plan for impacts to their tourism businesses.

“The workshops will rotate locations and be held throughout the Sunshine Coast region. We have also extended the program to be open for not only members but non-members from the local community,” added Mr Latchford.

2017/2018 Workshop and Information Session Schedule

Wednesday 28 or Thursday 30 November, 2017
Customer Service

Alexandra Headland | Kawana
Attend this workshop facilitated by the experts at Customer Frame to be the ‘Best of Queensland’ and beyond. Leave with an action plan of how to improve your business to generate positive customer reviews, increase loyalty and grow your business. Cost is $35 (VSC members) and $55 (non-members).

Thursday 30 November, 2017
Working together for a better Bruce Highway

Get a firsthand update on the Bruce Highway upgrade project from Amanda Yeates – General Manager, Department of Transport and Main Roads. This is a FREE information session on the Bruce Highway upgrade project, timing and the potential impacts from construction. Opportunity for Industry feedback and discussion around a better Bruce Highway experience.

Wednesday 14 or Thursday 15 February, 2018
International Ready

Is your business ready for international tourists? Gain an understanding of the importance and opportunity of the inbound tourism markets. Learn what is involved in exporting your tourism business before you understand the how. Assess whether your business is ready for export and be able to make a more fully informed decision on your tourism export direction.

Tuesday 20 February, 2018
Online Booking Systems

Understand online booking systems and benefits. Establish or improve your online booking functionality and find out how to maximise mobile presence.

Tuesday 6 March, 2018
Export Know-How Workshop

Make more fully informed decisions on your tourism export direction. This workshop will assist you in reviewing your existing product offering for suitability Understand the commercial requirements of the tourism export distribution landscape. Receive a Tourism Export Toolkit (TExT) Guide Book to help you continue to work through your export plan back in your business.

Tuesday 13 March, 2018
Creating and Developing Digital Content

Develop a clear understanding of your target market and match content and channels that will achieve maximum results. Find out what is content marketing, what’s trending and how to make it work for your business. Link your digital marketing activities to your business goals.

Wednesday 18 April, 2018
Integrating and Managing Social Media

Learn how to set up and manage relevant social media platforms, optimise your efforts and measure your success. Find out how to get benefit from social media for your tourism business.

Tuesday 24 April, 2018
Understanding Asia Workshop

Find out how to enter or expand into Asian markets. Review your existing product offering with the lens of an Asian traveller. Be able to make more fully informed decisions on your commercial direction within the Asian inbound markets.

For more information on the workshop program and to register attendance, please contact: or call (07) 5458 8800.