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Training and workshops

With a large tourism industry and the predominance of small enterprises on the Sunshine Coast, Visit Sunshine Coast (VSC) understands the need to assist the industry in the development of their individual business.

Industry forecasts indicate by the year 2030 tourism will be the largest global industry, further supporting the need for education and training and to proactively meet the diverse demands of this growth into the future.

VSC offers training workshops and programs, often in conjunction with bodies such as Tourism and Events Queensland (TEQ) and Queensland Tourism Industry COuncil (QTIC). The programs are designed to assist operators in acquiring the skills and knowledge required for businesses to prosper. The workshops are heavily subsidised by VSC and are often free for members to attend. 

Industry events and workshops are a benefit of VSC membership allowing our members to gain valuable insights from Visit Sunshine Coast staff, special guest speakers and industry experts. Download your copy of the VSC Industry Events Calendar for 2017.


VSC Industry Development Program 2017/2018

Customer Service

▪    An immersive 3-hour workshop, facilitated by the experts at Customer Frame
▪    Move beyond the confines of ’customer service’ thinking
▪    Learn how to put the customer at the heart of everything you do
▪    Work out where you are today through the ‘Customer Framework’
▪    Identify gaps in your business that are holding you back
▪    Leave with an action plan of how to improve your business to generate positive customer reviews, increase loyalty + grow your business

Venue 1: Alex Surf Club Venue 2: Best Western Kawana
Time: 2:00pm - 5:00pm Time: 9:30am - 12:30pm
Date: Wednesday 29 Nov 2017 Date: Thursday 30 Nov 2017

$35pp (VSC Members) 

$55pp (Non-Members)


$35pp (VSC Members) 

$55pp (Non-Members)

Register: Click Here Register: Click Here

More VSC Industry Development Program workshops will be announced shortly so keep an eye on this space.

Working together for a better Bruce Highway

Get a first hand update on the Bruce Highway upgrade project form Amanda Yeates - General Manager, Department of Transport and Main Roads.

A FREE information session on the Bruce Highway upgrade project, timing and the potential impacts from consctruction. Opportunity for Industry feedback and discussion around a better Bruce Highway experience.


7:30am to 8:00am - Light breakfast/networking

8:00am to 8:30am - Presentation by Amanda Yeates

8:30am to 8:45am - Presentation by Simon Latchford

8:45am to 9:00am - Industry feedback/discussion

Venue: The Events Centre Caloundra
Time: 7.30am - 9:00am
Date: Thursday 30 Nov 2017
Cost: FREE
Register: Click Here


If you would like more information about any of the workshops we are delivering please contact Andrew Fairbairn on


Training and education


Many schools offer tourism and hospitality training and education on the Sunshine Coast. Some of these courses can be found at the following institutions:

University of the Sunshine Coast

Sunshine Coast TAFE

Regional schools

General resources

The links below provide relevant resources and up to date information that can be used to assist tourism businesses.

For further information contact

Arew Fairbairn

Phone: 61 (0) 7 5458 8800

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